Customer identification in CRM
When a customer who is in our CRM calls you, the system will recognize him. It will show the consultant the customer card with the entire history of the contact (calls, emails, chat and messages). The consultant will be able to conduct a personalized conversation:
„Good morning, Mr. Smith, it’s nice to hear you again.”
It really works! It reduces the distance between the company and the customer and builds relationships.
A missed call is a loss for your business. Quakker remind consultants to contact clients. Callbacks shift the burden of contact from the customer to the company.
The client will not be disconnected even if all consultants are busy. You can use this time to present him with the latest promotions or other important information.
From your point of view, the client will always get through to the right person. You just use the user-friendly interface and enjoy the great customer service.