Download Quakker
The Contact Center App for Salesforce
Get Started with Seamless Calling & Texting Inside Salesforce
Looking for a fast, hassle-free way to manage calls directly in Salesforce? Quakker is a plug-and-play Contact Center App for Salesforce that enables seamless calling with quick setup in just minutes.
With Quakker, you can:
✅ Start calling instantly – No complex integrations, just install and go
✅ Retain full control of your data – All call logs and interactions stay inside Salesforce
✅ Stay compliant – Improve adherence to NIS2 and DORA regulations with in-platform data security
✅ Boost sales team productivity – Automate workflows and streamline outbound and inbound calls
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More of Quakker Functionalities
Seamless Integration
Effortlessly make calls from Salesforce using WebRTC technology. No need for addîtîonal software!
Stay Connected
Not only make calls but also receive them, ensuring you’re always in touch with your clients.
User Status Control
Choose your availability – Online, Offline, or Busy, right from the app. Stay in control of your communication.
Unified Search
Instantly find contacts, accounts, or leads by name, Phone number, or even from the record page.
Efficient Tracking
Attach opportunitîes and record calls as activîties. Never miss a detail again.
Top-notch Security
All communications are encrypted with WSS, safeguarding your business conversatîons.
One-Touch Call
Dial directly from a record page with a single click, enhancing your CRM experience.
Quick Notes
Jot down crucial points during or post-call using the in-app quick notes feature.
Instant Additions
Quickly add new records or auto-open existing ones during incoming calls, streamlining your workflow.
Salesforce Standards
Optimize your Salesforce operations by integrating with any VoIP provider using Quakker Salesforce telephony pricing
Standard
€30/month/user
- Salesforce Connector
- Making and receiving calls directly in Salesforce
- Incoming Calls based on phone numbers
- Creating Lead, Contact, and Account records
- Connecting calls with Opportunities and Cases Searching for related records
- Searching for owners of numbers
- Creating notes during meetings
- Hanging up and muting a call during a connection
Comfort
€49/month/user
- Campaign creation
- Quick text for creating comments during conversations
- Selection of the presented number for the recipient
- Internal call transfers
- Internal phone redirects with agent availability display
- Video calls
- Integration of an SMS gateway
- Call reporting and statistics
- Component to display users logged into the central system
- Links to saved calls
Premium
€99/month/user
- Custom Lookup
- Next Best Action
- Call Outlines
- Full automation of campaign management
- Automatic sorting of new records entering existing campaigns
- Custom List View for Campaign Manager
- Assigning agents based on skills
- Ability to edit campaigns in the "Campaign Manager" component
- Campaign handling component
- Scoring
- Voice2email
Easy Salesforce App Installation
Customers can install the app within 10 minutes (API key and login data). The app is ready and no additional training is required.
We provide full documentation allowing you to configure the customer app on your own, however, our consultants are ready to support you if needed.
