To create Contact Center in Salesforce all you need is VoIP solution that fits to your company.
HOW IT WORKS?
For the effective operation of our application, we need access to a server that supports SIP (Session Initiation Protocol) over WebSockets
This is a crucial requirement as our application leverages the power and flexibility of SIP combined with the real-time capabilities of WebSockets to facilitate seamless communication.
Our application relies on the SIP WebSocket Transport mechanism as laid out in RFC 7118. This protocol defines how SIP can operate over WebSocket, allowing for a richer and more interactive user experience.
WHO IS QUAKKER PARTNER?
Explore our partners that are ready to connect with Salesforce