Salesforce-Native Omnichannel Engagement for Sales & Customer Care
Quakker is a Salesforce-native omnichannel calling and messaging platform designed for sales and customer care teams operating at scale.
It brings calls, WhatsApp, SMS, and customer conversations into one secure Salesforce workflow — so every interaction is contextual, logged, and actionable.
Built for Customer-Facing Teams — Not Just One Department
Quakker supports revenue-critical customer conversations, whether they happen in sales, customer care, or customer success.
Sales teams
Outbound and inbound calls from Salesforce
Faster follow-ups via WhatsApp & SMS
Activity → outcome visibility
Coaching and performance insights
Customer care & service teams
Inbound customer calls with instant CRM context
Full conversation history visible at call start
Callbacks and missed-call handling
Consistent customer experience across channels
Customer success & account management
Relationship-driven conversations
Renewals, upsell, retention
One conversation timeline per customer
Salesforce-First by Design
Quakker is a native Salesforce application, designed for Salesforce-first organizations.
Works directly inside Sales Cloud®, Service Cloud®, and Lightning Experience®
No external CRM sync
No duplicate data
No shadow systems
Every call, message, and activity is captured where your teams already work.
Omnichannel Comms Inside Salesforce
Customers communicate across channels. Quakker keeps everything connected.
Calling – inbound & outbound, local presence, call recording, transcription
Messaging – WhatsApp & SMS with full history in Salesforce
Omnichannel workflows – call → message follow-ups without losing context
One conversation timeline per lead, contact, account, or service record.
Automatic Activity Tracking & Automation
Corporate performance depends on clean CRM data, not manual effort.
Calls, messages, and activities logged automatically
Linked to leads, contacts, accounts, opportunities, and service records
Follow-up reminders and task automation
Calendar-aware workflows
Reps and agents focus on customers. Salesforce stays accurate.
AI-Powered Productivity & Coaching
Quakker turns conversations into insights.
AI call summaries and transcripts
Talk-time and interaction insights
Suggested follow-ups
Coaching and quality review using real conversations
Built to support people, not replace them.
Choose your availability – Online, Offline, or Busy, right from the app. Stay in control of your communication.
Administration & Governance at Scale
Designed for rollouts across teams, markets, and regions.
Bulk user management
Role- and market-based permissions
Multi-language interface
Central governance with local flexibility
The same platform works for 50 users or 500+.
Reporting & Leadership Visibility
Leadership teams need visibility across departments and markets.
Activity vs outcome tracking
Productivity dashboards for reps and agents
Channel-level engagement insights
Cross-market reporting for adoption and ROI
All reporting stays Salesforce-native.
Enterprise Security & Compliance
Built on Salesforce. Ready for security review.
Customer data remains within Salesforce governance
Encrypted communication
No third-party customer data storage
Anonymized call data processing (where applicable)
Quakker aids organizational alignment with:
GDPR requirements
NIS2 & DORA frameworks
Internal supplier security standards
Links
Corporate Pricing
Designed for enterprise-scale omnichannel engagement.
For corporate deployments, Quakker is providing full omnichannel capabilities inside Salesforce.
Included capabilities
Salesforce-native calling and messaging
WhatsApp, SMS and social messaging channels
Omnichannel workflows and conversation continuity
Advanced administration controls and reporting
€79 / user / month (annual billing)
Free implementation for deployments of 100+ licenses
When a customer calls
Quakker can identify them in Salesforce and display the full interaction history:
“Good morning, Mr. Smith — nice to speak with you again.”
This enables:
personalized conversations
faster resolution
stronger customer relationships
Set up in minutes
Typical install: ~30 minutes (API key + login)
Self-service documentation
for full configuration.
Expert assistance
from Salesforce Partner since 2015, if you want a hand.
Step-by-step Video Installation Guide
Salesforce Partner & Implementation Support
Quakker is developed and maintained by Clorce, a Salesforce Partner with experience in implementing and optimizing Salesforce environments for sales and customer service teams.
For organizations deploying Quakker as part of a broader Salesforce setup, Clorce can support Salesforce configuration, data migration, system integration, and user enablement. Quakker itself remains a standalone Salesforce-native application.
Vocabulary
VoIP
Voice over Internet Protocol (VoIP) is a type of technology that allows users to send voice calls via the Internet or other networks using the IP protocol – traditional voice calls are transmitted via terrestrial transmitters.
CTI
Computer Telephony Integration (CTI) allows the integration of the telephone system with a computer enabling efficient management of phone calls directly from the desktop.
With CTl, you gain faster access to customer information, automate customer service processes, and increase productivity, leading to improved customer relations and shorter issue resolution times.
Predictive Dialing
Predictive dialing is a model based on artificial intelligence algorithms. Depending on its class, it performs its functions perfectly or only well. This tool is useful not only in large call centers. It is also used by many small
companies with only a few consultants.
Download the app from Appexchange
Corporate FAQ
Can we deploy this across countries?
Yes. Quakker supports multi-market deployments with centralized administration and local configuration where required. See Administration & Governance and Salesforce-First by Design.
Can we control access by role?
Yes. Role- and permission-based access supports governance across teams, markets, and user groups. Learn more in Administration & Governance.
Is data secure and compliant?
Customer data remains within Salesforce governance, with encrypted communication and no third-party data storage. Details are available in Enterprise Security & Compliance.
How do we onboard 100+ users?
Corporate onboarding includes structured rollout support, admin training, and enablement delivered by the Quakker Team. For corporate deployments, the CALL, TEXT & SOCIAL tier includes free implementation for 100+ licenses. See Corporate Pricing or the full Pricing.
Who supports us after go-live?
The Quakker Team provides post go-live support, including technical assistance and adoption optimization. See Administration & Governance for the corporate operating model.
Is pricing predictable?
Yes. Corporate pricing is aligned to a clear tier and per-user model for forecasting and budgeting. See Corporate Pricing or the full Pricing.