Your Desk Phone in Salesforce
Universal Cloud Telephony Connector

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Create a full Contact Center in Salesforce

Make calls directly from Salesforce so that each call is automatically recorded in the CRM platform as activity on a Contact, Lead or Account object.

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Quakker is 100% compliant with Salesforce Standards

Application is compatible with: Sales Cloud®, Service Cloud® , Lightning Experience®

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For whom is the solution dedicated?

PARTNERSHIP

BECOME A QUAKKER PARTNER

    Get a comprehensive solution for your customers, and be able to attract new ones.

    What else?

    • Ready-to-use virtual phone connected to Salesforce
    • Brand the plugin with the Partner’s brand
    • Any cloud telephony provider
    • No implementation cost
    • Impact in roadmap development
    Become a Partner

    CONTACT CENTER

    AN ALL-IN-ONE SOLUTION

      Be sure that you are providing your team with the tool they need.

      For example?

      • Fully configured to suit your needs
      • Take benefit of the many features available
      • Individual custom implementation
      • Time-saving: easier to work with just one tool
      • Free for 2 users!

      Contact us

      SALESFORCE USERS

      CALL DIRECTLY FROM CRM!

        All you need is your Telephony Provider and computer to call directly from Salesforce

        What can I get?

        • Comfy: one click for making a call
        • Full analysis of the number and length of calls
        • Instant notes in the system
        • Work with Tasks, Contacts, Accounts and Opportunities directly from the app
        • Free for 2 users!
        Get App

        Empower Agents with Full Contact Center Functionality Inside Salesforce

        Contact Center dedicated for Salesforce users.

        A tight CRM and call center integration is the hallmark of successful sales and support teams. Seamlessly bring these systems together to drive agent productivity, improve team efficiency moreover you can personalize every interaction, turning happy customers into loyal advocates.

        See how easily you can live score your leads!

        REQUEST DEMO

        With Quakker your contact’s page will automatically screen-pop before answering a call. You can also click to dial to reach back to a customer. Moreover, it automates daily tasks, and logs every interaction, call disposition and note in Salesforce and as a result you can monitor your agents and KPIs in real-time, and use the tailored dashboards to make data-driven decisions from Salesforce. Connect Service or Sales Cloud to Quakker and invite your teammates to start placing and receiving calls right away! Live score your leads easily. Once the customer fills out the form on your website your sales team can call them immediately if they surpass the minimal score.

         See the use case for your industry

        Customers interested in getting a loan fill out on line applications and provide the information on, e.g. the amount of money, source of income, previously paid loans, zip code, age, marital status and many more. The data in such application carries a lot of details about the customer and his potential to the company. Live Scoring allows to analyze the data from the application form, score the leads and automatically set the contact list for the call center. You are connected to the most valuable potential first.
        Imagine a large online store wishing to increase the value of customers cart and its UPT. Call center department is requested to address the customers and share the information on general promotion or special offers on selected items. Scoring provides you with an even better way to target most promising shoppers with the customer scoring feature. Allows you to analyze the data on purchase history, zip code, type of residence (small, large city), basket value, products in the basket and many others in order to identify customers ready to make additional purchase.
        Many insurance comparison websites collect customer data in order to show them the cheapest insurance option. However, they do not always use this data to increase the chances of a sale closing or doing upsell. Thanks to the scoring of the form it is possible and very simple and fast. You give each of the fields a specific point value, and the system calculates and displays to the call center agent the most valuable lead to which he needs to make a call. Live lead scoring increases the chance of higher revenue.
        People often use ticket comparison engines. Not everyone knows that by changing a few parameters, one can find a cheaper solution that will be more beneficial for him, possibly not only in financial terms. By scoring the search engine, you can find leads that are worth calling and offering help, and find an interesting solution to be able to close the sale. It is enough that the lead provides, for example, the flight direction, dates, place of departure or the flight length option (direct flight or with transfers).
        Nowadays, we can even sell cars through the internet (see Tesla). It is worth remembering that we must also have ways to close online sales. Such an effective liking is the use of the Live Scoring solution with live lead scoring. When choosing a car, the time of reaction and contact with the seeker is important. If we correctly score various parameters on our website, the call center, which will call and close the sale, will easily be able to choose the most valuable customers who are more likely to buy a car. You can choose individual scoring arrangements such as: car brand, engine size, horse power, year, own contribution, fuel type and many more.
        How can you increase the value of sales on finished construction projects? It is enough to follow the customer’s activity on the website and when he sends the form, on the basis of various parameters, decide which of them is the most valuable lead. When browsing the website or when filling out the form, you can verify what the viewer is interested in. You can set a scoring on such information as: the width of the plot for development, area, number of rooms, of floors, roof parameters, garage area or investment zip code. These are just a few of the few examples that can be used.

        Check the app on Appexchange

        Salesforce Partner since 2015