Quakker UCTC

Universal Cloud Telephony Connector

Quakker is the Universal Cloud Telephony Connector application that allows to make calls directly from Salesforce. Every connection is automatically registered in the CRM Platform as an activity on the Contact, Lead or Account object.

The UCTC application allows you to connect directly to Salesforce

Quakker is 100% compliant with Salesforce standards, compatible with: Sales Cloud®, Service Cloud® , Lightning Experience®

For Salesforce Users

Comfy: one click for making a call
Time-saving: easier to work with just one tool
Work with Tasks, Contacts, Accounts and Opportunities directly from the app

For Partners

Ready-to-use virtual phone connected to Salesforce
Possibility to brand the plugin with the Partner’s brand
Any cloud telephony provider
No implementation costs

For Call Centers

Employees can make more calls
Full analysis of the number and length of calls
Instant notes in the system
Free for up to two users!

Empower Agents with Full Contact Center Functionality Inside Salesforce
A tight CRM and call center integration is the hallmark of successful sales and support teams. Seamlessly bring these systems together to drive agent productivity, improve team efficiency and personalize every interaction, turning happy customers into loyal advocates.

See how easily you can live score your leads!

With Quakker your contact’s page will automatically screen-pop before answering a call. You can also click to dial to reach back to a customer. Moreover, it automates daily tasks, and logs every interaction, call disposition and note in Salesforce. Monitor your agents and KPIs in real-time, and use the tailored dashboards to make data-driven decisions from Salesforce. Connect Service or Sales Cloud to Quakker and invite your teammates to start placing and receiving calls right away! Live score your leads easily. Once the customer fills out the form on your website your sales team can call them immediately if they surpass the minimal score.