Supercharge Salesforce calls with AI & WhatsApp
Quakker is a Salesforce softphone that combines AI-powered call insights with native WhatsApp, SMS, and voice — all inside your CRM, with no extra software or IT setup.
Quakker listens so your reps don’t have to type.
Automated transcription – Every call is transcribed in real time and attached to the Salesforce record.
AI call summaries – Get clean, action-focused summaries your reps can review in seconds.
Talk-time analytics – See who’s talking too much (or too little) and optimize call patterns.
Topic extraction – Instantly understand what your customers really talk about: pricing, competitors, objections, features.
Recordings for coaching – Secure call recordings for coaching, QA, and onboarding.
Salesforce AI–ready data – All that structured call data is ready to plug into your Salesforce AI workflows.
One softphone. Calls, WhatsApp, SMS. All in Salesforce.
Your sales team already lives in Salesforce. Quakker brings every conversation channel and AI insight to them — instead of sending them to yet another tool or tab.
Integrated softphone for calls, SMS, and WhatsApp
AI transcription & summaries right on the Salesforce record
All logs, notes, and analytics stored natively in Salesforce
AI that actually makes calls easier — not heavier
Your customers don’t care which channel you prefer. Quakker makes that easy to handle directly from Salesforce.
WhatsApp inside Salesforce – Handle WhatsApp conversations from the same softphone panel you use for calls.
Call, SMS, WhatsApp from one view – Choose the channel with a click, keep the whole history on the same record.
Threaded conversations – See call logs, texts, and WhatsApp messages on the timeline, not scattered across tools.
Faster follow-ups – Call from a WhatsApp thread, send an SMS after a call, or drop a quick update — all without leaving Salesforce.
Set up in minutes
Typical install: ~30 minutes (API key + login)
Self-service documentation
for full configuration.
Expert assistance
from Salesforce Partner since 2015, if you want a hand.
More of Quakker Functionalities
Seamless Integration
Effortlessly make calls from Salesforce using WebRTC technology. No need for addîtîonal software!
Stay Connected
Not only make calls but also receive them, ensuring you’re always in touch with your clients.
User Status Control
Choose your availability – Online, Offline, or Busy, right from the app. Stay in control of your communication.
Unified Search
Instantly find contacts, accounts, or leads by name, Phone number, or even from the record page.
Efficient Tracking
Attach opportunitîes and record calls as activîties. Never miss a detail again.
Top-notch Security
All communications are encrypted with WSS, safeguarding your business conversatîons.
One-Touch Call
Dial directly from a record page with a single click, enhancing your CRM experience.
Quick Notes
Jot down crucial points during or post-call using the in-app quick notes feature.
Instant Additions
Quickly add new records or auto-open existing ones during incoming calls, streamlining your workflow.
Salesforce Standards
Step-by-step Video Installation Guide
Vocabulary
VoIP
Voice over Internet Protocol (VoIP) is a type of technology that allows users to send voice calls via the Internet or other networks using the IP protocol – traditional voice calls are transmitted via terrestrial transmitters.
CTI
Computer Telephony Integration (CTI) allows the integration of the telephone system with a computer enabling efficient management of phone calls directly from the desktop.
With CTl, you gain faster access to customer information, automate customer service processes, and increase productivity, leading to improved customer relations and shorter issue resolution times.
Predictive Dialing
Predictive dialing is a model based on artificial intelligence algorithms. Depending on its class, it performs its functions perfectly or only well. This tool is useful not only in large call centers. It is also used by many small
companies with only a few consultants.
Download the app from Appexchange
Contact Us
Clorce Solutions Sp. z o.o.
Certified Salesforce Partner since 2015