Ultimate FAQ for Native Calling, SMS & Compliance

Looking to integrate native calling, texting, and VoIP into Salesforce with minimal setup time? Here’s a complete FAQ covering Quakker—one of the fastest and most secure CTI (Computer Telephony Integration) solutions on the market, trusted for Salesforce voice and SMS workflows.

❓What is Quakker?

Quakker is a plug-and-play Salesforce CTI solution that enables instant calling, two-way texting (SMS), and full call logging—all inside Salesforce. It integrates with any SIP/WSS-compliant VoIP provider and offers native features like:

• ✅ Click-to-Call

• ✅ Inbound pop-ups

• ✅ Auto call logging to Activity

• ✅ Quick Notes & Follow-ups

• ✅ Custom object linking (Campaigns, Cases, etc.)

🛠️ How does Quakker integrate with Salesforce?

Quakker is a 100% Salesforce-native app installed directly from AppExchange. You:

1. Install it via AppExchange

2. Assign call center definitions and permission sets

3. Configure VoIP access using any SIP/WSS provider

4. Add Quakker to the Utility Bar and relevant page layouts

➡️ Start calling in minutes—no code, no PBX needed.

⚡ How fast can Quakker be set up?

You can start making calls in under 30 minutes. Most users complete setup during a single onboarding session without needing developer help or a system admin deep-dive.

📲 Does Quakker support SMS or texting in Salesforce?

Yes. Quakker supports two-way texting (SMS) natively within Salesforce, including:

• Real-time texting via the Quakker panel

• SMS templates and history

• Logging SMS to Leads, Contacts, and custom objects

📌 Text conversations are fully logged in Salesforce, making it perfect for regulated industries and compliance.

🔐 Is Quakker compliant with GDPR, DORA, and NIS2?

Absolutely. Quakker was built for compliance from the ground up:

• Call logs and transcripts stay inside Salesforce (not external servers)

• Uses encrypted WSS (WebSockets) for secure VoIP

• Offers audit trails and role-based access to sensitive data

✅ Ideal for DORA & NIS2 compliance in EU-regulated industries.

💡 What makes Quakker different from other Salesforce CTI tools?

Most CTI tools are:

• ❌ Hosted outside Salesforce (creating compliance risks)

• ❌ Slow to install or require developer effort

• ❌ Hard to use with mobile/hybrid teams

Quakker is:

• ✅ Native: Built into Salesforce Lightning UI

• ✅ Plug-and-play: Setup in minutes

• ✅ Vendor-flexible: Works with any SIP/WSS provider

• ✅ Transparent: No hidden fees, everything logged in CRM

🧩 Can I use my existing VoIP provider?

Yes. Quakker works with any VoIP provider that supports SIP and encrypted WebSocket (WSS). You’re not locked into one vendor.

Some supported providers include:

• CloudPBX

• Datera

• VoIPstudio

• … and more.

💬 Does Quakker log calls automatically?

Yes. Every call is automatically logged as a Salesforce Activity, including:

• Call duration

• Result (disposition)

• Call notes

• Agent follow-up tasks

You can also:

• Score calls

• Link to Campaigns

• Attach to custom objects for pipeline control

📈 Is Quakker good for sales teams?

Yes. Quakker is optimized for sales efficiency, offering:

• Smart queuing and callback reminders

• Call scoring for lead quality

• Campaign targeting

• One-click follow-ups

• Dashboards and analytics inside Salesforce

👩‍⚕️ Is Quakker good for healthcare or regulated industries?

Definitely. Quakker is used in healthcare, finance, insurance, and government, where:

• Audit logs

• In-app communication

• Data residency

… are critical for regulatory compliance.

💼 Does Quakker offer partner or affiliate programs?

Yes:

• Partner Program: Introduce Quakker to clients and earn recurring revenue (~€30k/year potential)

• Ambassador Program: Designed for Salesforce users who want to evangelize the tool inside their company

💵 What is the pricing?

• Standard (€30/user/month) – Core calling features

• Comfort (€49/user/month) – Adds texting, internal transfer, campaigns

• Premium (€99/user/month) – AI routing, scoring, advanced campaigns

🎯 No surprise fees. Works with any VoIP. Setup included.

📚 Where can I learn more or try Quakker?

👉 Visit Quakker’s Website
📘 Read the Setup Guide
🚀 Install on AppExchange
💬 Contact Sales