Salesforce texting
(Two-Way SMS) | Native Texting Inside Salesforce – Quakker
Send and receive text messages directly from Salesforce. Quakker enables native two-way Salesforce texting with full data control and compliance.
Salesforce Texting (Two-Way SMS Inside Salesforce)
Send and receive text messages directly from Salesforce — without switching tools, exporting data, or losing message history.
Quakker enables native Salesforce texting that works inside Leads, Contacts, Accounts, and Cases. Every SMS is automatically logged in Salesforce, giving your teams full visibility, better response times, and complete data control.
Text directly from Salesforce — no external tools
With Quakker, Salesforce becomes your central messaging hub. Sales and support teams can send and receive SMS messages from within Salesforce records, keeping all communication in one place.
- Two-way texting inside Salesforce
- Messages automatically linked to CRM records
- No copy-paste, no manual logging
- One interface for calling, texting, and messaging
If you also need voice calling, see how you can call from Salesforce with the same native experience.
Two-way Salesforce texting for sales and customer communication
Texting is often the fastest way to reach customers — and with Salesforce texting, it becomes fully trackable and manageable.
Common use cases
- Follow-ups after sales calls
- Appointment reminders and confirmations
- Lead qualification via SMS
- Customer support updates
- Collections and payment reminders
- Internal notifications linked to Salesforce records
All messages stay inside Salesforce, ensuring continuity and transparency across teams.
How Salesforce texting works with Quakker
Getting started with Salesforce texting doesn’t require complex configuration.
- Connect Quakker to your Salesforce org
- Assign numbers (or use your existing ones where available)
- Start sending and receiving SMS directly from Salesforce
Messages appear on the Lead, Contact, Account, or Case — just like any other Salesforce activity.
Salesforce texting with full data control and compliance
Unlike external messaging tools, Quakker keeps your communication inside Salesforce, where your data already lives.
- No external data exports
- Centralized access management
- Clear ownership of message history and auditability
- Designed for regulated environments
Quakker supports organizations that need Salesforce texting aligned with GDPR and operational compliance expectations (including NIS2 and DORA contexts).
Salesforce texting as part of native omnichannel communication
Salesforce texting works seamlessly alongside:
This creates a unified experience where every interaction — voice or message — is visible in one CRM timeline.
FAQ: Salesforce texting
Can I send and receive SMS directly from Salesforce?
Yes. Quakker enables two-way texting directly inside Salesforce records, so teams can message without leaving CRM.
Are text messages automatically logged in Salesforce?
Yes. SMS messages can be logged to the relevant Lead, Contact, Account, or Case so your team keeps a complete history.
Can I use my existing phone numbers?
In many cases, yes. Number assignment and portability depend on your setup and provider options.
Is Salesforce texting compliant for EU-based teams?
Quakker is designed for environments that prioritize data control and compliant operations. The right configuration depends on your specific compliance requirements.
How fast can we start texting from Salesforce?
Most teams can get started quickly once the Salesforce setup and number configuration are complete.
Start Salesforce texting with Quakker
Make Salesforce the place where your team calls, texts, and tracks every customer interaction — with full visibility and control.