Sell Across Calls & Messages — Without Leaving Salesforce
Quakker is a Salesforce-native omnichannel communication platform for sales and customer service teams, bringing calling, messaging, and follow-ups into one unified workflow — directly inside your CRM.
No tool switching. No manual logging. No lost customer conversations.
One Conversation. One Timeline. One CRM.
Customer conversations don’t happen in one channel anymore — whether they start in sales or customer service.
Quakker keeps calls, WhatsApp, SMS, and follow-ups together in Salesforce, so every interaction is visible, logged, and actionable for reps and service agents alike.
Automatic Activity Logging
Every interaction, captured automatically
Calls, messages, and activities logged in Salesforce
No manual input required
Linked to leads, contacts, accounts, opportunities, and service records
Clean CRM data for reporting and forecasting
Reps and agents focus on customers. Salesforce stays accurate.
AI-Powered Productivity
Turn conversations into insights
AI-generated call summaries
Call transcripts and talk-time insights
Suggested follow-ups
Better coaching with real interaction data
Built to support sales reps and customer service agents — not replace them.
Sales Automation & Follow-Ups
Never miss the next step
Follow-up reminders
Missed-call callbacks for inbound customer requests
Task creation linked to CRM records
Calendar-aware workflows
Less administration. Better customer experience.
Customer Context & Personalization
Know who’s calling — instantly
When a customer contacts your team:
Quakker identifies them in Salesforce
Shows full interaction history (calls, messages, activities)
Enables personalized conversations from the first second
“Good morning, Mr. Smith. Nice to speak with you again.”
Ideal for inbound customer service conversations and relationship-driven sales.
Reporting & Visibility
Simple for small teams. Powerful at scale.
Role-based access and permissions
Bulk user management
Multi-language interface
Market-aware configuration
The same platform works for 5 users or 500+.
Administration & Scalability
Simple for small teams. Powerful at scale.
Role-based access and permissions
Bulk user management
Multi-language interface
Market-aware configuration
Salesforce-Native by Design
Built on Salesforce — not bolted on
Native Salesforce App
Works with Sales Cloud®, Service Cloud®, Lightning Experience®
No external CRM sync
No duplicate data
No shadow systems
Every call, message, and activity is captured where your teams already work.
Security & Compliance
Enterprise-grade security without complexity
All data stored within Salesforce
Encrypted communication
No third-party customer data storage
Anonymized call data processing (where applicable)
Supports organizational alignment with:
GDPR requirements
NIS2 & DORA frameworks
Easy Installation & Support
Start fast. Scale confidently.
Install in minutes via Salesforce AppExchange
Full documentation available
Optional onboarding and admin support
Consultants available when needed
Native Texting (Two-Way SMS) in Salesforce
Send and receive SMS directly from Salesforce leads, contacts, and cases — all messages are logged automatically without leaving your CRM.
Callbacks
Inbound & outbound calls directly from Salesforce
Local presence dialing
Call recording & transcription
Missed-call handling and callbacks
Messaging
WhatsApp & SMS messaging
Call-to-message follow-ups
Full message history inside Salesforce
Market-ready messaging support
Omnichannel workflows
Switch channels without losing context
One timeline per lead, contact, or account
Consistent experience for reps and customers
Sell Across Calls, Messages & WhatsApp — Without Leaving Salesforce
Sales teams lose deals when calls, messages, and follow-ups are scattered across tools.
Quakker brings calling, messaging, and omnichannel outreach together — natively inside Salesforce.
How Teams Use Quakker
Small teams (5–25 users)
Start with Salesforce calling and automatic logging.
Growing teams (25–100 users)
Add WhatsApp, SMS, automation, and insights.
Scaling teams (100+ users)
Use full omnichannel workflows, reporting, and admin controls.
Start simple. Upgrade when ready.
Omnichannel Communication
Reach customers where they respond
Customers can install the app within 10 minutes (API key and login data). The app is ready and no additional training is required.
We provide full documentation allowing you to configure the customer app on your own, however, our consultants are ready to support you if needed.
Download the app from Appexchange
