Quakker Now Live on Salesforce AppExchange
Our first production release under the “quakker” namespace is now available on Salesforce AppExchange. This version delivers advanced Salesforce calling, VoIP integration, click‑to‑dial v2, and a complete SMS for Salesforce toolkit—built to be fast, compliant, and easy to roll out.
Built for Salesforce Teams
Quakker centralizes voice and SMS inside Salesforce so sales, support, and success teams can communicate without switching tools. Calls and messages are logged to the right records, campaign execution is faster, and managers get reliable activity data for dashboards and KPIs.
Fast installation, secure by design, and compatible with WSS VoIP providers. Admins control behaviors and roles directly in Salesforce.
Key Capabilities
- Salesforce calling solution with native click‑to‑dial and disposition logging
- Salesforce VoIP integration including VoIP Studio onboarding from within Salesforce
- SMS for Salesforce with two‑way and bulk campaigns
- Omnichannel configuration and examples using Salesforce Flow
What’s New in This Release
Official Release: First production release under the “quakker” namespace on Salesforce AppExchange.
Added
- SMS Messaging: Complete SMS functionality with incoming and outgoing messages.
- Bulk SMS: Support for both single and mass SMS campaigns.
- Feature Parameters: Configurable one‑way SMS, two‑way SMS, and omnichannel support.
- Multi‑language Support: German, French, Spanish, Italian, Hebrew, and Polish.
- Click‑to‑Dial v2: Enhanced click‑to‑dial with configurable auto‑dialing options.
- Multiple Tasks: Automatic task linking for records with identical phone numbers.
- Admin Settings: Admin‑only configuration for Lookup Settings and Call Result Settings.
- VoIP Studio Integration: Create a test VoIP Studio account directly from Salesforce.
- Login Screen: Dedicated authentication interface with account creation.
- Campaign Participants: Enhanced management for Quick Campaigns and Salesforce Campaigns.
- Help Documentation: Integrated manual and FAQ with direct links.
- Status Display: Real‑time status information in the application footer.
- Salesforce Flow SMS: Example Flow showing how to send SMS messages programmatically.
Changed
- User Interface: Updated section names and button labels (e.g., “Overdue calls”, “Planned calls”).
- Navigation: Replaced Cancel buttons with close icons in top‑right corners.
- Visual Design: Updated colors, icons, and overall application appearance.
- Settings Access: Certain settings are now restricted to admin users only.
- Campaign Management: Improved summary screen for campaign participant changes.
Added — User Experience
- Help Icons: Contextual help tooltips explaining view functionality.
- Minimize Button: Application window minimization capability.
- Omnichannel Sync: Real‑time synchronization with omnichannel systems.
Fixed
- Validation: Added subject field validation for task creation.
- Input Validation: Phone number fields now accept only numeric characters in the SMS panel.
- Message Content: Improved clarity of system notifications and alerts.
- Performance: Enhanced application performance and resolved various bugs.
How These Changes Improve Your Salesforce Org
- Faster adoption: A dedicated login screen and clearer labels reduce onboarding time for new reps.
- Higher productivity: Click‑to‑Dial v2 with auto‑dial options and minimize mode keeps reps in flow and reduces dead time between calls.
- Accurate data and reporting: Automatic task linking for shared numbers ensures activities land on every relevant record, improving dashboards and forecasting.
- Smarter outreach: Two‑way and bulk SMS unlock multi‑touch sequences right inside Salesforce, supported by an example Flow for quick automation.
- Stronger governance: Admin‑only settings and role‑based access simplify audits and reduce config drift across teams.
- Global readiness: Multi‑language UI enables consistent processes across regions without custom forks.
- Smoother campaigns: Enhanced participant summaries make list hygiene and campaign changes easier to control.
- Better reliability: Input validations and performance improvements reduce user errors and support tickets.
- Compliance posture: Keeping call and message data inside Salesforce lowers third‑party exposure and supports GDPR, DORA, and NIS2 expectations.
Two‑Way and Bulk SMS, With Automation
Send and receive messages directly in Salesforce, run bulk outreach for campaigns, and automate notifications using an example Salesforce Flow. Configure one‑way alerts, two‑way conversations, or full omnichannel behavior—then track it all in your CRM.
- One‑to‑one or bulk SMS from Salesforce records and lists
- Message history tied to Leads, Contacts, and Campaigns
- Admin‑controlled feature parameters for compliant messaging
Smarter Salesforce Calling and Task Linking
Launch calls from any Salesforce record with auto‑dial options and configurable behaviors. Automatic task linking associates calls to multiple records that share a phone number—ideal for shared lines in B2B.
- Configurable auto‑dialing and call behavior per role or user
- Faster logging, cleaner UI labels, and streamlined navigation
- Reliable activity data for dashboards and performance reviews
VoIP Studio Integration
Create a VoIP Studio test account directly from Salesforce and start calling without leaving your CRM. No external signup flows, no hidden configuration. Quakker remains compatible with WSS‑capable providers.
- Native onboarding for VoIP Studio
- Flexible provider strategy for existing telephony stacks
- Secure, compliant data handling in Salesforce
SEO at a Glance
- Salesforce calling solution with native click‑to‑dial and disposition logging
- Salesforce VoIP integration including VoIP Studio onboarding from within Salesforce
- SMS for Salesforce with two‑way and bulk campaigns
- Omnichannel configuration and examples using Salesforce Flow
FAQ
Does Quakker work with our existing VoIP provider or softphone?
Yes. Quakker integrates with your WSS‑capable provider. You gain native Salesforce calling, click‑to‑dial, automatic logging, and reporting without changing carriers.
How long does setup take?
Installation from AppExchange and basic WSS configuration typically takes minutes. Roles and permissions are managed in Salesforce. Teams can start calling right away.
What’s included for SMS?
Two‑way SMS, bulk SMS campaigns, and an example Salesforce Flow for programmatic messages. You can run one‑way notifications or two‑way conversations and keep the full history in Salesforce.
Is this compliant with GDPR, DORA, and NIS2 expectations?
Quakker keeps communication data inside Salesforce, reducing third‑party exposure and helping organizations align with GDPR, DORA, and NIS2. Admin controls provide additional governance.
What changed in the user interface?
Updated labels such as “Overdue calls” and “Planned calls,” replaced Cancel buttons with close icons, refined color and iconography, and added contextual help. The app footer now displays real‑time status information.
Can we manage campaigns and participants inside Salesforce?
Yes. Quakker enhances Quick Campaigns and Salesforce Campaigns with participant summaries, integrated SMS, and call logging—all visible in CRM.
What performance improvements were made?
Faster load times, more responsive interactions, and multiple fixes across the app for a smoother day‑to‑day experience.
Get Started
Quakker is available now on Salesforce AppExchange. If you’re consolidating tools for Salesforce VoIP, Salesforce calling, click‑to‑dial, and SMS for Salesforce, this release gives you a fast, compliant path forward.
