How Quakker Makes Your Salesforce Calling DORA-Ready Without the Compliance Jargon

Compliance shouldn’t slow you down

Between DORA, NIS2, and internal IT security reviews, organizations today are under pressure to track, protect, and control digital communication — including voice calls.

The problem? Most telephony tools that “integrate” with Salesforce actually store call data elsewhere, often requiring custom API bridges or syncing with external databases. That introduces complexity, risk, and endless back-and-forth with compliance teams.

Quakker avoids all of that — by building secure, traceable communication into the core of your CRM.

What traditional CTI solutions get wrong

Here’s how many competitors work:

•Calls are made through a separate platform.

•Call metadata lives outside Salesforce.

•Manual matching is needed to connect calls to CRM records.

•Security and audit trails are broken between systems.

Even when the tools say they’re “integrated,” the data isn’t truly centralized — and that’s a red flag for any compliance audit.

Quakker’s compliance-first architecture

With Quakker, there’s no external syncing or call data replication. Everything happens inside Salesforce — where it belongs.

That means:

•Calls are logged natively on leads, contacts, accounts, and cases.

•No voice data leaves the CRM environment.

•Permissions follow Salesforce user roles, so access is controlled and consistent.

•Every interaction is timestamped and stored, ready for review during audits or security checks.

The result? Your sales calls are instantly aligned with the core principles of DORA: integrity, traceability, and system resilience.

What this means for your audit trail

When regulators (or your own IT team) come knocking, Quakker helps you demonstrate:

•Who called whom

•When the call happened

•What was discussed (via notes and linked records)

•That the communication was stored securely and access-controlled

No manual logs. No CSV exports. No data living in a forgotten tool outside your CRM.

You don’t need to read 100 pages of DORA

Let’s be honest — your sales leaders and IT buyers don’t have time to become compliance experts. Quakker’s design means they don’t have to.

We’ve aligned our platform with:

•DORA Article 9: ICT risk management

•NIS2 Article 21: Supply chain communication security

•Common data retention policies used across regulated industries

All without adding a single step to your process.

Even your security team will say “yes”

When IT hears:

•“Native Salesforce integration”

•“No third-party data processing”

•“Zero code required”

…you’re more likely to get fast approval, without procurement bottlenecks or internal red flags.

Bonus: Add this to your internal checklist

Here’s what you can write in your compliance or procurement docs:

✅ Salesforce-native CTI

✅ No external voice data storage

✅ Audit-ready call records

✅ Permissions tied to CRM roles

✅ DORA/NIS2 aligned architecture

Want to stop worrying about voice data audits?

Your sales team shouldn’t have to choose between speed and security. With Quakker, they get both — by default.

🛡 See how Quakker keeps your sales calls secure, compliant, and audit-ready