Enhancing Compliance and Security: Integrating Quakker with Salesforce for DORA and NIS2 Compliance
Live Call Scoring & Analytics – The Future of Sales Performance with Quakker
Quakker is continuously evolving to provide businesses with real-time sales insights and AI-driven feedback. By incorporating advanced analytics and automated call scoring, Quakker helps sales teams optimize their performance and increase conversion rates. In the near future, businesses can expect even more intelligent features that streamline sales processes and enhance decision-making.
Strengthening Data Protection and Operational Resilience
In today’s stringent regulatory landscape, organizations within the European Union must adhere to strict cybersecurity and operational resilience standards. Two of the most significant regulations in this regard are the Digital Operational Resilience Act (DORA) and the Network and Information Security Directive (NIS2). These frameworks impose rigorous security and compliance requirements on businesses, particularly those in critical and financial sectors.
Quakker, as an integrated cloud telephony solution for Salesforce, enables businesses to align with DORA and NIS2 by offering a secure, streamlined communication platform. By functioning as an internal Salesforce plugin, Quakker significantly reduces data transfer risks, enhances oversight, and helps organizations maintain compliance across multiple regulatory areas.
Businesses Affected by NIS2 and DORA
NIS2 Directive Applicability
The NIS2 Directive applies to a wide range of businesses that are considered essential or important to the European economy. Organizations operating in the following industries must comply with NIS2 requirements:
- Financial services, including banking, insurance, and payment institutions.
- Healthcare institutions and pharmaceutical companies handling sensitive medical data.
- Energy providers, such as electricity, gas, and oil suppliers.
- Digital infrastructure providers, including cloud services, data centers, and telecommunications companies.
- Transport and logistics firms managing supply chains across Europe.
- Water supply and wastewater management entities ensuring public health and safety.
- Public administration and government agencies dealing with critical data.
- Manufacturers of critical products, including medical devices and chemical industries.
DORA Applicability
The DORA regulation focuses specifically on the financial sector and applies to businesses that must maintain high levels of operational resilience, such as:
- Banks and investment firms responsible for handling customer assets.
- Payment institutions and electronic money companies processing financial transactions.
- Insurance and reinsurance companies managing risk and financial policies.
- Credit rating agencies assessing the financial stability of organizations.
- Crypto-asset service providers facilitating blockchain and cryptocurrency transactions.
- ICT third-party service providers offering digital infrastructure for financial institutions.
Key Compliance Benefits of Quakker in Salesforce
1. Centralized Data Management for Greater Oversight
By keeping all communication data—call logs, recordings, and customer interactions—within Salesforce, Quakker ensures:
- Minimized data transfer risks by reducing dependency on multiple platforms.
- Enhanced data integrity under Salesforce’s robust security framework.
- Streamlined compliance audits, with all communication records easily accessible for regulatory reporting.
2. Enhanced Security Protocols and Risk Mitigation
Salesforce’s enterprise-grade security infrastructure provides a strong foundation for Quakker’s compliance features, including:
- End-to-end encryption, ensuring all client conversations remain confidential.
- Granular access controls, allowing only authorized personnel to handle sensitive communication data.
- Real-time monitoring and automated alerts, detecting potential security breaches in accordance with NIS2’s continuous threat mitigation requirements.
3. Streamlined Compliance and Audit Readiness
Quakker helps businesses meet compliance obligations efficiently through:
- Automated call logging, maintaining detailed records of all client interactions.
- Comprehensive audit trails, simplifying regulatory oversight and reporting.
- Built-in reporting tools within Salesforce, facilitating documentation for compliance purposes.
Sales Acceleration with Quakker: Compliance & Efficiency Combined
Beyond regulatory compliance, Quakker also boosts sales team efficiency by:
- Providing one-click dialing directly from Salesforce, reducing workflow disruptions.
- Offering real-time call scoring and analytics, enabling managers to assess performance and refine sales strategies.
- Automating follow-ups, ensuring structured lead management while maintaining regulatory records.
By combining security, compliance, and sales enablement, Quakker offers a truly comprehensive solution for organizations operating under strict regulatory requirements.
Third-Party Risk Management & Data Protection Considerations
Aligning with DORA’s Third-Party Risk Requirements
DORA mandates that organizations assess and manage risks associated with third-party ICT service providers. To align with these requirements, businesses integrating Quakker should:
- Evaluate service-level agreements (SLAs) to ensure reliability and security.
- Conduct regular risk assessments, verifying Quakker’s compliance with internal security policies.
- Monitor system updates and potential vulnerabilities, ensuring ongoing operational resilience.
Ensuring NIS2 Cybersecurity Best Practices
To meet NIS2 cybersecurity obligations, businesses using Quakker should implement best practices such as:
- Multi-factor authentication (MFA) for all Salesforce and Quakker users.
- Regular security updates and patch management, mitigating software vulnerabilities.
- Intrusion detection systems (IDS) and security logs, ensuring proactive threat monitoring.
Conclusion: Compliance, Security & Sales Performance in One Solution
Integrating Quakker into Salesforce CRM provides a powerful combination of security, compliance, and sales enablement. By maintaining all customer communication data within Salesforce’s robust security framework, businesses can enhance operational resilience while ensuring adherence to DORA and NIS2 regulations.
For organizations that prioritize both regulatory alignment and sales efficiency, Quakker is an indispensable tool. It empowers businesses to stay compliant while boosting sales team productivity with real-time analytics, AI-driven call scoring, and seamless integration into Salesforce telephony.
Explore Quakker today and discover how it can transform your Salesforce communication experience.
