quakker, contact center, cti, voip

Quakker UCTC

for Salesforce

Universal Cloud Telephony Connector

Create full Contact Center for Salesforce. Quakker is the Universal Cloud Telephony Connector application that allows to make calls directly from Salesforce so every connection is automatically registered in the CRM Platform as an activity on the Contact, Lead or Account object.

The Quakker - UCTC application allows you to connect directly to Salesforce

Quakker is 100% compliant with Salesforce standards, compatible with: Sales Cloud®, Service Cloud® , Lightning Experience®

For Salesforce Users

  • Comfy: one click for making a call
  • Time-saving: easier to work with just one tool
  • Work with Tasks, Contacts, Accounts and Opportunities directly from the app

For Partners

  • Ready-to-use virtual phone connected to Salesforce
  • Brand the plugin with the Partner’s brand
  • Any cloud telephony provider
  • No implementation costs

For Call Centers

  • Employees can make more calls
  • Full analysis of the number and length of calls
  • Instant notes in the system
  • Free for up to two users!

Contact Center for Salesforce

Empower Agents with Full Contact Center Functionality Inside Salesforce
A tight CRM and call center integration is the hallmark of successful sales and support teams. Seamlessly bring these systems together to drive agent productivity, improve team efficiency moreover you can personalize every interaction, turning happy customers into loyal advocates.

See how easily you can live score your leads!

With Quakker your contact’s page will automatically screen-pop before answering a call. You can also click to dial to reach back to a customer. Moreover, it automates daily tasks, and logs every interaction, call disposition and note in Salesforce and as a result you can monitor your agents and KPIs in real-time, and use the tailored dashboards to make data-driven decisions from Salesforce. Connect Service or Sales Cloud to Quakker and invite your teammates to start placing and receiving calls right away! Live score your leads easily. Once the customer fills out the form on your website your sales team can call them immediately if they surpass the minimal score.

See the use case for your industry