Quakker:
Sell and Support Across Calls, Messages & WhatsApp — Without Leaving Salesforce
Sales and customer support teams lose momentum when calls, messages, and follow-ups are scattered across tools.
Quakker brings calling, messaging, and omnichannel communication together — natively inside Salesforce — for every customer-facing team.
Works natively inside Salesforce for teams of 5 or 500+.
Everything your customer-facing teams need — in one Salesforce-native platform
Native Salesforce App
Built directly into Sales Cloud® and Service Cloud® — no external systems, no context switching.
Omnichannel Communication
Calls, WhatsApp, SMS (texting), and messaging — handle sales conversations and customer support interactions in one place.
Automatic Activity Logging
Every call, message, and follow-up is logged automatically — ensuring full visibility for sales performance, customer history, and SLA tracking.
AI Call Summaries & Insights
Understand what was said, what matters, and what needs action — for deal progression and faster issue resolution.
Multi-Language & Multi-Market Ready
Support customers and prospects across regions with one consistent communication layer.
GDPR & Enterprise-Grade Security
All interactions remain securely stored inside Salesforce, aligned with enterprise and regulatory standards.
All activities, logs, and customer interactions stay inside Salesforce.
Call records are processed in an anonymized manner and handled in line with applicable security and regulatory requirements.
One conversation. One timeline. One source of truth.
Stop switching tools
Sales reps and support agents waste time jumping between systems. Context gets lost. Customers repeat themselves.
Engage customers across every channel
Call prospects, follow up via WhatsApp or SMS, and manage inbound customer requests — with the full conversation visible in Salesforce.
See what actually works — and what needs attention
Every interaction is logged automatically — helping sales teams improve conversions and support teams meet SLAs and resolution targets.
Built for customer-facing teams at every stage
Small teams (5–25 users)
Start calling and supporting customers from Salesforce in minutes. No setup headaches. No manual logging.
Growing teams (25–100 users)
Add messaging, automation, shared workflows, and structured customer handling as volume increases.
Larger & multi-market teams (100+ users)
Omnichannel engagement, admin controls, reporting, SLA visibility, and structured onboarding across regions.
Built on Salesforce. Designed for Security & Compliance.
Quakker is a 100% Salesforce-native application, fully aligned with Salesforce standards and best practices.
By operating entirely inside Sales Cloud®, Service Cloud®, and Lightning Experience®, Quakker helps organizations stay aligned with modern regulatory frameworks such as NIS2 and DORA — without introducing external data silos or additional security risks.
All activities, logs, and customer interactions remain securely stored within Salesforce.
Call records are processed in an anonymized manner and handled in line with applicable security and regulatory requirements.
Start selling and supporting customers across channels — without changing how your team works.
Perfect for sales teams and customer support teams working inside Salesforce
See the use case for your industry
Financial
Loan company
Customers interested in getting a loan fill out on line applications and provide the information on, e.g. the amount of money, source of income, previously paid loans, zip code, age, marital status and many more.
The data in such application carries a lot of details about the customer and his potential to the company.
Live Scoring allows to analyze the data from the application form, score the leads and automatically set the contact list for the call center.
You are connected to the most valuable potential first.
Retail
Upsell for shopping carts in online stores
Imagine a large online store wishing to increase the value of customers cart and its UPT. Call center department is requested to address the customers and share the information on general promotion or special offers on selected items.
Scoring provides you with an even better way to target most promising shoppers with the customer scoring feature. Allows you to analyze the data on purchase history, zip code, type of residence (small, large City), basket value, products in the basket and many others in order to identify customers ready to make additional purchase.
Insurance
Insurance comparison site
Many insurance comparison websites collect customer data in order to show them the cheapest insurance option. However they do not always use this data to increase the chances of a sale closing or doing upsell.
Thanks to the scoring of the form it is possible and very simple and fast, You give each of the fields a specific point value, and the system calculates and displays to the call center agent the most valuable lead to which he needs to make a call.
Live lead scoring increases the chance of higher revenue.
Travel
Sale of air tickets
People often use ticket comparison engines. Not everyone knows that by changing a few parameters, one can find a cheaper solution that will be more beneficial for him, possibly not only in financial terms.
By scoring the search engine, you can find leads that are worth calling and offering help, and find an interesting solution to be able to close the sale.
It is enough that the lead provides, for example, the flight direction, dates, place of departure or the flight length option (direct flight or with transfers).
Automotive
Sales in the automotive industry
Nowadays, we can even sell cars through the internet (see Tesla). It is worth remembering that we must also have ways to Close online sales. Such an effective liking is the use of the Live Scoring solution with live lead scoring.
When choosing a car the time of reaction and contact with the seeker is important. If we correctly score various parameters on our website, the call center, which will call and close the sale, will easily be able to choose the most valuable customers who are more likely to buy a car.
You can choose individual scoring arrangements such as: car brand, engine size, horse power, year own contribution, fuel type and many more.
Construction
Ready-made house designs
How can you increase the value of sales on finished construction projects?
It is enough to follow the customer’s activity on the website and when he sends the form, on the basis of various parameters, decide which of them is the most valuable lead.
When browsing the website or when filling out the form, you can verify What the viewer is interested in. You can set a scoring on such information as: the width of the plot for development, area, number of rooms, of floors, roof parameters, garage area or investment zip code.
These are just a few of the few examples that can be used.
PRICING
Check out our Pricing to find the best plan for your business.
INSTALATION GUIDE
Follow our Installation Guide to get started in minutes.
PARTNER PROGRAM
Partner Program and earn commissions while helping your clients integrate Quakker.
Earn more than 30,000 EUR as a Salesforce Partner with Quakker
Zero Work Beyond the Introduction
You introduce us to your client.
We demo Quakker.
We install and configure everything inside their Salesforce.
We activate/plug VOIP, and Quakker is ready to go.
You sit back and collect commission.
Commission Calculator
Enter the number of licenses your clients need and select the plan to see your potential commission earnings. Commission is 20% of revenue.
For whom is the solution dedicated?
PARTNERSHIP
BECOME A QUAKKER PARTNER
Get a comprehensive solution for your customers, and be able to attract new ones.
What else?
- Ready-to-use virtual phone connected to Salesforce
- Brand the plugin with the Partner’s brand
- Any cloud telephony provider
- No implementation cost
- Impact in roadmap development
CONTACT CENTER
AN ALL-IN-ONE SOLUTION
Be sure that you are providing your team with the tool they need.
For example
- Fully configured to suit your needs
- Take benefit of the many features available
- Individual custom implementation
- Time-saving: easier to work with just one tool
- Apply for a free trial for 2 users!
SALESFORCE USERS
CALL DIRECTLY FROM CRM!
All you need is your Telephony Provider and computer to call directly from Salesforce
What can I get?
- Salesforce telephony setup in minutes!
- Full analysis of the number and length of calls
- Instant notes in the system
- Work with Tasks, Contacts, Accounts and Opportunities directly from the app
- Free for 2 users!
With Quakker, your Salesforce contact page automatically pops up before answering a call, ensuring agents have all relevant customer details at their fingertips. Easily click to dial and reconnect with customers instantly.
Quakker goes beyond simple dialing—it automates daily tasks, logs every interaction, including call disposition and notes, directly in Salesforce. This enables real-time agent monitoring and KPI tracking through customizable Salesforce dashboards, empowering data-driven decision-making.
Integrate Sales Cloud or Service Cloud with Quakker and invite your team to start making and receiving calls immediately. Plus, with live lead scoring, your sales team can instantly call high-value leads as soon as they submit a form on your website, optimizing conversions.
Boost efficiency, track performance, and close deals faster—all within Salesforce with Quakker!
Check the app on Appexchange
FAQ
We already use a VoIP provider or softphone system.
It connects directly to Salesforce and allows for:
- Click-to-call functionality inside Salesforce
- Automatic call logging into CRM records
- Real-time reporting and dashboards
It sounds like a big IT project.
It’s not. Quakker is plug-and-play.
There’s no hardware, no new user accounts, and no external systems to manage. Setup takes minutes, and the Quakker team handles onboarding.
Why not just use Salesforce’s built-in calling features?
Quakker adds:
- Full telephony support without CTI
- Compatibility with any provider
- Full control of call data and reporting
- Support for GDPR, NIS2, and DORA compliance
Is this compliant with GDPR, DORA, or NIS2?
Yes. Quakker is designed to support compliance by keeping all call data inside Salesforce.
There’s no third-party data storage, which reduces compliance risks and simplifies audits.
What makes this different from CTI integrations?
Quakker is:
- Easier to set up (minutes instead of weeks)
- Compatible with any WSS phone system
- More flexible and cost-effective
Our IT or security team will need to review it.
It’s:
- Native to Salesforce (no external components excluding WSS connection requirements)
- Aligned with data protection standards
- Designed for companies with strict compliance needs
We need a solution that supports remote teams or home office
It supports:
- Office and remote teams are equally
- Real-time data capture and remote manager access
We don’t have the budget for new tools.
- No setup or hidden costs
- Plans start from €30/user/month
- Works with your existing infrastructure