Why Quakker for Salesforce users?
Create full Contact Center for Salesforce. Quakker is the Universal Cloud Telephony Connector application that allows to make calls directly from Salesforce so every connection is automatically registered in the CRM Platform as an activity on the Contact, Lead or Account object.
CONTACT US TO GET MORE INFORMATION
HOW IT WORKS?
The Quakker - UCTC application allows you to connect directly to Salesforce
Quakker is 100% compliant with Salesforce standards, compatible with: Sales Cloud®, Service Cloud® , Lightning Experience®
WHAT CAN I GET?
Explore why Quakker is worth of connecting
Salesforce Standards
Compatible with Sales Cloud®, Service Cloud® , Lightning Experience®.
Top-notch Security
All communications are encrypted with WSS, safeguarding your business conversations.
Seamless Integration
Effortlessly make calls from Salesforce using WebRTC technology. No need for additional software!
Appexchange
Download the app directly from Appexchange. Be sure of the quality and safety of the package you install
WHAT YOU GET?
Explore What You Can Expect From Quakker
Callbacks
A missed call is a loss for your business. Quakker remind consultants to contact clients. Callbacks shift the burden of contact from the customer to the company.
Forwarding
From your point of view, the client will always get through to the right person. You just use the user-friendly interface and enjoy the great customer service.
Quick Notes
Jot down crucial points during or post-call using the in-app quick notes feature.
One-Touch Call
Dial directly from a record page with a single click, enhancing your CRM experience.
HOW MUCH?
Explore Quakker pricing
Standard
- 25 for every additional user
- Salesforce Connector
- Making and receiving calls directly in Salesforce
- Incoming Calls based on phone numbers
- Creating Lead, Contact, and Account records
- Connecting calls with Opportunities and Cases Searching for related records
- Searching for owners of numbers
- Creating notes during meetings
- Call history
- Hanging up and muting a call during a connection
*Use 2 first seats of our standard plan completely for free. Forever!
Comfort
- Campaign creation
- Quick text for creating comments during conversations
- Selection of the presented number for the recipient
- Internal call transfers
- Internal phone redirects with agent availability display
- Video calls
- Integration of an SMS gateway
- Call reporting and statistics
- Component to display users logged into the central system
- Links to saved calls
Premium
- Custom Lookup
- Next Best Action
- Call Outlines
- Full automation of campaign management
- Automatic sorting of new records entering existing campaigns
- Custom List View for Campaign Manager
- Assigning agents based on skills
- Ability to edit campaigns in the "Campaign Manager" component
- Campaign handling component
- Scoring
- Voice2email
Application is compatible with: Sales Cloud®, Service Cloud® , Lightning Experience®
Quakker is App made by Clorce Solutions which is Salesforce Partner since 2015.
